Selling Soulfully with Jennifer Allan

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"Hi, This is Jim at ABC Realty" - an SOI Tidbit

Hopefully I'll think of a better title for this blog, but I probably won't. It's not going to be one of my best anyway. Just a little tidbit for my 99th post!

Found an article today on iSucceed.com about Calling your Sphere of Influence. Here's the link.

It's the typical "call up your friends and remind 'em you're in real estate" stuff that I often advise against. This particular article provides ten opening lines to help you make those calls ranging from: "I'm doing an open house in your area today; can I send you a brochure?" to "I was driving through your neighborhood today and thought of you; howzit going?"

But as I read through the opening lines, something struck me. Here are a few of the scripts, verbatim:

"Good Afternoon client this is Jim over at ABC Realty how are you? Hey I drove through your neighborhood yesterday showing another property and I just wanted to call and check in with you guys - how's the house been treating you?"

"Good Morning client this is Jim over at ABC Realty how is it going? Hey I'm working on a couple of new marketing ideas newsletter, postcards, personal brochures, flyers, I wondered if you could give me your thoughts on what you think of them. Could I send them over to you?"

Hmmmm. Wanna take a guess at what bugs me about them?

 

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Comments

My guess is that these scripts slightly show that a person you are calling is not that important to you. It does serve as a protection for a rejection, however.  :)
Posted by Edite Liepina - Lawrence (ERA Tradewind Real Estate) over 4 years ago
What works for Jim might not work for you but his information is interesting, I don't know that I agree with everything but it is still one point of view to consider. So what bugs you so much about them?
Posted by Gaylen Thornton (Desert Heritage Real Estate) over 4 years ago

Edite - Interesting observations - and I totally get what you're saying about "protection!"

Gaylen - I think Jim's approach is okay - not great - but better than others I've seen. There's just one thing that gets me... I'll share soon.

Posted by Jennifer Allan-Hagedorn, Author of Sell with Soul (Sell with Soul) over 4 years ago

Could what gets to you is the way he approaches is SOI lacks sincerity?  There is nothing that demonstrates that he nutures his realtionship with his SOI, he only calling them because he wants something.  People can be turned off by that especially if it has been a while since he has talked to them.

Posted by Theron Your Renal Home/Apartment Locator (Rental Relocation) over 4 years ago

Jennifer,

I use/teach

"I was driving through your neighborhood and realized I had not talked to you in forever ... can we meet for coffee or breakfast?"  It acknowledges the error by the agent for not keeping in touch and offers to make amends.

Every agent is different and the purpose of iSucceed (you do know that it is a part of the company I am partnered with) is to offer different approaches to different issues.

Denver is great ... cold today ... my parents dog has not left me alone, which is great.

Go Rockies

Posted by Allen Wright CNS, AHS, REPS (RealtyU) over 4 years ago

Theron - Yes - that is absolutely true. Not what I'm fishing for, but another good observation!

Allen - yeah, I realized after I posted this that the writer of the article was probably an associate of yours! Your script is much better AND it eliminates the VERY THING that bugged me about Jim's version. But no, not the answer I"m looking for.

bearSpeaking of dogs... I lost one yesterday. Found him dead in the creek. Very strange (and sad).

 RIP Bear-Bear

 

Posted by Jennifer Allan-Hagedorn, Author of Sell with Soul (Sell with Soul) over 4 years ago

Sorry to hear about BEAR ...

iSucceed uses outside MENTORS so I take no offense.  So what bugs you?

Posted by Allen Wright CNS, AHS, REPS (RealtyU) over 4 years ago

J-Dawg - I am in the middle of a wonderful brunch, but, after a quick perusal (I try to get to you right away), I am more inclined to have the focus on those I call than having the focus on me. If it has been awhile, I prefer admitting it up front and asking how they have been. Houses exist and become homes only through the process  of living that occurs inside. I would rather focus on the living than the bricks, mortar and steel.

more later......the french toast is exquisite.

Posted by John MacArthur Licensed Maryland/DC Realtor (Frankly Real Estate) over 4 years ago

Jennifer~ these don't sound terribly bad to me especially since most real estate agents are accused of never keeping in touch after the deal has closed.  Maybe what you're looking for is that these contacts not being done face to face or that the client is only being thought of as an afterthought of driving through the neighborhood. 

So sorry about your dog.  All of my pets are my babies and my heart breaks to lose one.

 

Posted by Lisa Ryan~Selling Princeton,West Windsor and Montgomery Township New Jersey (Henderson Sotheby's International Realty) over 4 years ago

They aren't awful at all. As you imply, Lisa, better than nothing, that's for sure!!

Here's what caught my eye.

Okay, I'm reading the first few Opening Lines. I'm confused. I thought this article was about your Sphere of Influence... but these "openers" sound like the person on the other end doesn't know who you are. They sounds like opening lines for a cold call...

Specifically... "Hi, this is Jim from ABC Realty..."

I guarantee you, every single person in my SOI of 300-ish knows my name and knows who I am (and they don't care who I work for).

I'm not saying that my entire SOI are my good friends - no, not at all. I don't really have that many friends! But honest to gosh, I wouldn't dream of calling someone up and pretending to have a relationship with them if I thought I had to remind them who I was...

Perhaps Jim and I just have a different definition of Sphere of Influence.

Posted by Jennifer Allan-Hagedorn, Author of Sell with Soul (Sell with Soul) over 4 years ago

Jennifer, so sorry about Bear-Bear.  Sad.

Thanks for sharing this observation.  What you're saying makes sense.  My SOI would get first and last name (I won't assume I'm the only Maggie they know) but they won't be given the ABC Realty speech.

Posted by Pinecrest | Palmetto Bay | Maggie Dokic, SFR (Keller Williams Realty Premier Properties) over 4 years ago
Hi Jennifer,  Thank you for the information. It will come in handy for allot of people
Posted by Todd Moeller (Seven Gables Real Estate) over 4 years ago
You know, I like just calling my sphere and just asking them how they have been doing, everyone healthy, you that sort of thing. Eventually they will ask, or make a comment on the real estate market, and then you can go into your R.E. verbiage.
Posted by Rob Baldwin, Santa Clarita REALTORĀ® (US ECO-GREEN REAL ESTATE INC.) over 4 years ago

My guess is that you don't like them using their company in the greeting.  Just say, it's Jayne, not Jayne at Prudential.

Am I right?

Posted by Prudential Preferred Realty Butler PA (Prudential Preferred Realty) over 4 years ago

Jennifer-

I'm so sorry to hear about your dog. I lost one of mine a couple months ago. It is devastating.

I agree that those lines sound just like that...pick up lines for Realtors. I usually follow along with Rob and the conversation tends to turn to real estate. If not, it was just good talking to them.

Posted by Jennifer Steck- Denver Real Estate (Rocky Mountain Homescapes, Keller Williams, Denver Colorado) over 4 years ago
Why wouldn't you start by asking them how their weekend was, or how little league is treating their kids or any number of questions that don't revolve around oneself and work. 
Posted by Sherry Spengel Wheaton IL (Prudential Spengel Realty) over 4 years ago
I know what would bug me... They're stiff, lame and fake. And the personality trait that bugs me more than anything is fake! Why not just call and have a conversation, without expecting something in return? Or just keep them on a mailing list. My friends and family call me to comment on my postcards, just because they feel comfortable enough to be nosy. 
Posted by Lisa Hill (Daytona Beach Real Estate) (Florida Property Experts) over 4 years ago

Sorry to hear about your dog. 

The call seems too impersonal and just a little bit pushy. Like no-one is going to see through your attempt to solicit them.

Posted by Michael Delp (Mortgage Pro) over 4 years ago

I agree, your SOI are folks that know who you are!  You should just be able to say, Hi, it's Nancy........

I'm so sorry about your Bear-Bear. 

Posted by Roswell Georgia Real Estate Agent - Nancy Brenner (Referral Associates of Georgia, Inc.) over 4 years ago

Nancy - Thank you for the Bear-Bear condolences.

The goal of an SOI campaign is that the people who know you... know YOU - as a person first and a real estate agent second or third. So you shouldn't have to identify yourself as an agent when you're making "friendly" calls. Now, if it's purely a business call, not intended to nurture a relationship, then announcing your company affiliation is fine. Like when you call another real estate agent with an offer or question about a listing. But calling someone you consider SOI should be done with a friendlier tone. If they don't know who you are, they'll figure it out...

Posted by Jennifer Allan-Hagedorn, Author of Sell with Soul (Sell with Soul) over 4 years ago

This is a good post and you have some good comments. I will look up the link.

Posted by GITA BANTWAL, REALTOR,ABR,CRS,SRES,GRI BUCKS County & Philadelphia, PA HOMES (RE/MAX Centre Realtors) over 4 years ago
I think if you treat your SOI that impersonal, you won't have much of an SOI.  I call them as a friend, and later in the coversation see if they or anyone they know needs some help with buying or selling.
Posted by Dale Campbell (Pioneer Realty) over 4 years ago

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