We hear this all the time - heck, I say it all the time! "Real Estate is a Relationship Business" - meaning that the more people who know you and like you, the more real estate you'll sell. As opposed to the good old Numbers Game philosophy that the more people who throw away your monthly marketing postcards or ignore your newspaper advertising, the more real estate you will sell.
And of course, I believe that - at least the part about how the more people who know you and like you, the more real estate you'll sell.
But is real estate really a relationship business?
I say no.
This blog was partially inspired by an episode of Million Dollar Listing (don't get me started). Okay, too late.
The three twenty-something boys young men drama queens who are the stars of the real estate reality show seem to have an unending supply of "Dear Friends" with gazillions of dollars to spend on real estate (or gazillion-dollar homes to sell). Dear, dear friends. "After all," sez Chad, "Real estate is a relationship business."
Hmmmmm.
If you've ever watched the show with a critical/cynical eye, you might have noticed that these boys young men drama queens give abysmally bad counsel. Often laughably self-serving, almost always bordering on incompetent. They advise their Dear Friends to make full price offers in a declining market before the house even hits the market. They allow their sellers to dictate the price and terms of their listings, whining all the while that the seller is being unreasonable (but not knowing what else to do). They talk their buyers out of even asking for repairs at inspection because the seller has already come down on his price (again, in a recessionary market).
I don't know anything about agency law in California, but if it's anything like Colorado, these boys young men drama queens are failing in their agency obligations to their clients. Or, if not technically violating 
agency law, definitely doing nothing to earn their $100k+++ commissions.
Speaking of commissions, a recent episode showed Madison being dismayed when his seller client accepted a lowball offer on her $3.75M listing which resulted in - get this - a $42,000 decrease in commissions for him! Poor Madison.
So, what does this have to do with real estate and relationships?
Selling real estate is about knowing how to sell real estate. Let's say that differently. It's about knowing how to manage and facilitate the exchange of real property so that the buyer or seller who hired you is satisfied with the outcome.
Sure, building your real estate business may have everything to do with your relationships, but THAT'S NOT WHAT WE DO! Is tax preparation a relationship business? Is dentistry a relationship business? Is dog-training a relationship business?
No, we expect our tax preparers to know how to prepare taxes. We hope our dentists know how to fix cavities. We expect a dog-trainer to be a master in dog behavior. That's their business.
Our buyers and sellers have the right to expect that we know our business. Which is... how to manage and facilitate the exchange of real property. Not how to persuade our Dear Friends to provide us with easy paychecks.
Rant Over.
As promised, I'll return to my little series on pricing historic homes in urban neighborhoods... I just got distracted today.
Thanks for the post. I haven't watched the show, mainly because I suspected everything you said. We don't need another real estate show that makes people think we are making an easy and lucrative living with no effort. Real estate requires experts who work hard, put their clients' interests first, and actually make very difficult transactions come together. Sometimes (and sometimes not)they make an adequate living. Well said.
Jennifer,
I haven't seen the program, but I can understand your frustration.
Brian
Jenn...I have never seen the show and did not know that it existed but what a great rant....nothing like starting the morning with a bit of a blood boil..............I agree with you on many fronts.
My sister watches the show and told me that Real Estate looks so "E A S Y" in California! Amazing how these Realtors (?) get all those multi-million dollar listings...hey California give us a call!
I like how you put it "manage and facilitate the exchange of real property", with your permission, can I use this in my presentation?
Jennifer,
I'm waiting for the first real estate show that actually looks anything at all like our reality.
Rich
Hi Jennifer,
I can agree fully that we are professionals and our clients should be choosing their agent based on knowledge and expertise. Nothing gets under my skin more than when I loose an opportunity to another agent chosen simply because their kids play soccer together. But I have to say that the best way to gain clients is by referral, which suggests that building good relationships while performing professionally should is key to success. One without the other isn't successful.
Unfortunately, the public often makes decisions based soley on relationship. That's when I have to wait it out, bite my lip, keep it professional, and eventually I'll get a call.
Verlyn
PS Heard of the show, but haven't seen it. I'm commenting more on the second half of your post!
I saw the first part of the show once and saw a douche boy obsessing over his hair. I couldn't bear to watch anymore after that.
Just signed up to get your "daily affirmations", I mean hints & suggestions...looking forward to them!
Jen, o.k. I'll admit it - I watch that show all the time! There I said it, even if others won't admit it, it's 1 of my guilty pleasures and I'm kind of addicted to that show. You described the show to the T. I love how they always have a 1 page purchase agreement or a 1 page listing contract. The show is so unrealistic, yet I still watch. Lol
Hmmm... If it's the way you put it, I'd agree with you. Thank God I didnt know this show existed because I dont know if I'd care. Over the years, TV had made focus on shows about the agents - I've never really cared for them. I dont think it's real. But then, if they put good and honest people to work with no drama, then that's not good for ratings. Ahhh...
Real estate is about People. It's about helping them make emotional decisions, justifiying with logic.
Thank you Thank you Thank you. I thought it was just me . Yes this show is so phony it makes me cringe. Which is why I do not watch it any more. Except to say that this type of show gives us all a bad name
I can only say that the characters in that show are not old enough to have the experience necessary to safely "manage real estate transactions" which is what I do.
This is one of the best articles about what we do that I've read. Taking real estate brokerage to the level of managing a transaction is much more descriptive of what we do than merely "selling real estate".
It doesn't pay to compare any TV show to real life. Our goals are quite different. Theirs is sensationalism and ratings, ours is managing real estate transactions and running a business.
Hi Jennifer -- Absolutely, if there isn't a high-level of competency, everything else pales in comparison.
This may sound horrible, but oh well...I grew up in RURAL Mississippi and quite frankly I can't trust or even watch any man who spends more time on his hair than me. Not to mention they are full of crap:)
Jennifer - relationships may help to get our foot in the door, but we won't survive in this business for long if we don't know what we're doing. Word of mouth spreads fast. Congrats on the feature!
Trust me! I'm a Real-a-tor. I even PLAY one on TV.
P.S. That's a dude?!?
I don't watch cable, and from what I hear, I ain't missing much of nothing.
Hi Jennifer, I watched that show once and only once. I know Chad works under Paris Hilton's Dad. How did he end up working under him? I think the show is a joke and in turn, makes us look like a joke. The public can easily be swayed by watching these "reality" shows. I can't be bothered with any of them. Great post by the way! :)
I was shocked when Madison didn't go to bat for that client, and advise a counter- he just sort of looked like a dope- a HAPPY dope- and let her lose a ton of money. I don't know what hours are required in California, but know that Colorado's 168 makes a huge difference in overall comprehension. Passing the (then) 45 hours in NY was a sad cake walk of non-comprehension- at least we're up to 75. Not surprised that you were horrified, Jennifer, but there is an element of reality in that reality show (at least in some areas).
Lenn - I burst out laughing the other day when Josh announced that "I am a businessman, too..." Oh, really? I'm sorry, but I just can't take a 23 year old seriously when he says something like that.
Cherimie - Ooooh, I agree. 'Nuff said.
Chris - Or how about even a moderate level of competency???
Charlie - I can't sit thru a whole episode, but lately I've been catching bits and pieces of it. And, it gives me good material, so maybe I'll be able to bear the ridiculousness of it in the name of work product...
Jennifer, I totally agree with your position that real estate professionals must know how to professionally manage a real estate transaction. Having said that, we don't get a lot of opportunities to actually do that unless we have developed a relationship first.
This show is a total insult. This plus Tatiana's show is just AWFUL...another clownish representation of real estate agents. What a waste - are they kidding?
Options R - Yeah, that cracked me up. They all behave as if they're in their first month of real estate and are terrified to actually represent their clients.
Jackie - As I wrote this blog, I started thinking of the other shows I watch, most of which are ridiculous in their own rights. Stay tuned for more, maybe!
Carla - ROFLMAO!!!
Lina - I just wonder how their Dear Friends feel about them after the fact...
Loreena - Very well put!
I just love it when you rant. :)
Real Estate TV shows about agents are like cop shows or Dr shows or lawyer shows - they can't show the detail work, the mundane stuff.
Reality shows are not about reality. Look at the original "reality"show - Survivor. How real is the idea of people being stranded on an island for weeks on end and having to do gross things to "win".
TV shows are designed to get ratings - not show anything close to reality. Those drama queens on MDL are the prime example.
This is a relationship business in the sense that we build relationships with clients, colleagues and partners so that we develop a mutual level of trust to help in the mission. The relationship part has nothing to do with leveraging our personal friends to convince them to do something they shouldn't do.
This show has come on when I have been at friends homes....it also makes me cringe! Thanks for taking the time to post this very informative blog.
I haven't watched the show either. I've heard of it.....their business is marketing and television. Needless to say, this ain't my cup of Tea. I wouldn't list with them unless I was desperate for national TV exposure.
Thru the years TV has picked some real self serving cigar chewing type of people to portray as your typical agent. Often they are too busy filling out their Deposit slip for their anticipated Commission Check to be concerned with client concerns !!! Thanks Hollywood !
Dawn - I haven't been able to bring myself to watch Tatiana's show - I just can't do it. The previews are so bad; I can't imagine how awful the show itself must be.
Ah, those self-indulgent little boys. I've seen this show a couple of times (and, like Julia, was struck by Mophead's (Chad?) infatuation with his 'do...*rolling eyes*) I have to wonder who in their right mind would even consider hiring these arrogant CelebuTORs? I've yet to see these spoiled brats say or do anything that even resembles professionalism or indicates a smidgen of respect for the needs of their clients.
Fiduciary? Is that some new, organic hair gel?
Inspections? Right on, baby! Check out these jeans...don't they make my butt look great?
Negotiations? I saw more negotiating going on between Mophead and his girlfriend than I did on behalf of his clients.
Relationships may lead to business, but it's what we do from there that keeps us in business. These boys are too wrapped up in their own egos to even begin to understand the intricacies of a real estate transaction, let alone the intricacies of a relationship.
Someone should explain to them the difference between "celebrity" and "ability". Hopefully I can find some flash cards for them before their 15 minutes are up...
Peggy - It really is breath-taking when they flash those commissions across the screen - after what appears to be only minutes of work (albeit with a lot of whining)
Brian - I'm almost glad that the boys/young men/drama queens are so unappealing - at least those of us who aren't cheesy and whiney (cheese & wine anyone?) look pretty darn good in comparison!
Edward - You're welcome for the morning blood boil!
Larry & Sheila - Okay, let's ask our California friends - is it REALLY this easy?
Kenneth - Absolutely! It's a good line, eh?
Richard - I think "My First Place" does a pretty good job.
Verlyn - I don't have any problem with being hired (Or even losing out on being hired) due to a relationship. I just hope that when someone hires on that basis, they're doing it because they trust that their friend or acquaintance IS competent - which is always a big maybe.
Julia - Yes, I could rant about that, too, but I'll refrain...
Crystal - I think you'll enjoy them!
Mike - I watch other Reality Shows religiously, so I'm with ya.
Brian - Relationships are indeed important! But it's not OUR JOB to build relationships. That's the difference. There are sales professions where it truly is the job of the salesperson to build relationships - that's what they are hired to do. We are not - we are hired to manage and facilitate the exchange of real property.
Rick - there you go, raining on my parade! I LOVE Survivor...
Angelica - Ouch! Do you friends ever ask you for your opinion?
Jennifer:
I have never seen the show but it sounds like another image across the airwaves that helps to feed into some bad stereotypes of Realtors.
Relationships may get you in the door, but you really also have to know what you are doing to make this work.
Larry - National exposure ain't a bad thing... but it's hard for me to imagine taking any of these, um, dudes seriously. Maybe it's a California thing.
Michael - I have to say - the vast majority of our sales training encourages this sort of attitude... so we deserve the bad rap we get to some degree!
Television can be so deceptive...I hope a new REALTOR won't believe this is something that can be done in real life....please no!
Kim - What a hoot! You so nailed it. I have nothing more to add...
Never seen it, but yet another reason I stay away from reality shows! I have seen a few on HGTV, who at least picks decent agents who know what they are doing, it seems.
Kim had me rolling! Now I've GOT to watch it just to laugh. But agreed- it's what you know HOW to do that lets you KEEP the relationships once you've been hired on!
Hi Jennifer , I have never seen or heard of this show but would love to know what channel so I can torment myself and "maybe" get a few pointers from the boys! Thanks for the post LOL
Jennifer - I haven't seen this program but I hear your frustration. There's another one on HGTV - The Property Shop which is set in Canada that has many of the same issues. It portrays agents as completely self serving with lots of tantrums thrown in for extra drama. -M
I have seen the show, and it drives me nuts.
Jennifer,
I understand your frustration in part. However, you have to understand Madison and Chad (I agree about the Drama Queen portion) deal with a clientele that cares less about spending money, and more about getting what they want when they want it. I've had the pleasure/misfortune of working with a few clients like this, in which case it felt as if the rules to real estate flipped. Also, keep in mind their deals were made off camera, and 'restated' on camera.
Madison is rated in the top 2% of agents in the U.S. He knows what he's doing.
With that being said, I agree about it not only being about relationships. Thanks for sharing!
Be well,
Brendan
I recently read a blog here on AR about why we're not seen as professionals. Well, duh...
Great blog. I don't watch reality TV at all but sounds like another one I'm glad I'm missing.
I absolutely believe the relationship is important but like I tell my friends when I present them with a proposal to list their home..."Don't hire me because I'm your friend, hire me because I'm #1 in this market and I know how to manage real estate transactions."
Awesome post Jennifer! I wonder when Josh stole all the expensive artwork out of his estate listings if he still called it a "relationship business"?
All kidding aside, your points are RIGHT ON! It's funny how they run around and call it a "relationship business" after repeatedly screwing their clients. (admittedly I do know know the market where they are! They could be getting multi million dollar steals and get below market prices, who knows!)
Hopefully they are holding on to the compensation they are getting for the show. They'll need it to reimburse their clients for all the commissions they "earned" (term used loosely) when they are sued one day :)
Jennifer - saw the show once and never watched again. These boys, men or whatever they are give real estate a terrible reputation. People tend to believe that what they see on tv is reality instead of entertainment. Great post.
Bob - Even knowing that it's entertainment, I still get upset when I watch it. I'm not sure why, except that stupidity tends to irritate me.
Dawn - GREAT point! I wonder...
Renee - Oooh, I missed that one - fill me in!
Marian - I LOVE that!!! Thanks for sharing - seriously!
Brendan - thanks for that perspective! I'm sure you're right - that when you're dealing with such a different mentality, the rules change. Perhaps these dudes DO know exactly what they're doing!
I have not seen the show but will have to look for it to get a good laugh! Thanks for sharing!
Jennifer:
Point well taken! There are different types of relationships, business being one of them! You expect your dentist to have manners and to treat you well, etc. Thanks for the provocative point of view!
Jennifer, seems like a lot of members, including me, have never heard or watched this show. From what I have read so far they are not helping the real estate business. I did go to the site that you linked in your post...and I agree with your strikeover...they are just BOYS.
Jennifer- It's all about the ratings. I don't have a problem with it because Hollywood is like a different country and the drama is part of life there. I think most people are smart enough to see that this is a TV show and ratings seems to like shock value. I happen to know the star of the show from NAR. I do forget his name now. But he taught the media and press classes and how to star in your own TV show which I would love to do, :) But then again, I was a teen model and an aspiring actress. :)
What he did not convey in his class was that he did not become a star through his own doing only- he had help from friends in right places. Of course he is going to get listings in this price range because that is what the tv show is about. He also gets listings because of who he is not what he is. The relationship biz he is talking about is about who you know. That is what I faced when I first moved here also. I had to make a name for myself. Nestor and I had to become famous before we got a lot of listings. We had to do star power type of things, press releases weekly, interviews, charity functions, and the list goes on and on. Because here in our world, people will still list with the most famous person.
My very best friend hates real estate. But she gets only 3 M $ and up listings- why- because of her last name- who she is married to. Somehow people think that just because of who she is, their listing will magically sell. So we had to join this mentality or fight it, we decided to join. Boy, has that made our business easier. OF course, we are still professional, honest, caring, with our clients. Katerina
Don't even get me started on those shows...it isn't real estate or what we do and they give us a bad reputation!
Jennifer, I find it a little telling that so many of the comments about your post declare that they haven't actually seen this ridiculous show...I have watched it on enough occasions to feel certain that it has as little to do with the practice of real estate as does, say "24" has to do with covert ops, or "Raising the Bar" has to do with courtroom behaviors or "House" has to do with diagnostic medicine ...It's entertainment, sorta. These foolish boys do far more harm to our profession than the producers realize, but then again...I doubt they care. It's about the commercial ad sales. And as long as we picture ourselves with silly hats on, brandishing all sorts of props, and insisting on "glamor" shots in our marketing materials...we will be easy targets...
It's an irritating show for sure...However, for me IS is a relationship business because the numbers approach sends all sorts of personalities that I dont care for. On the other hand I have a better handle on the referrals coming my way from past clients!
I can appreciate your frustration. I think TV is just that...my guess is that the truth behind the show is much different, at least I hope so!
I didn't know about that show. It's how Realtors are portrayed via Hollywood, i.e Edie on Desparate Housewives, the Realtor Mom on Two & a Half Men. Someone said Television is the great stupefyer of the masses, I don't watch TV much.
Linda Metallo, Re/max Impact, Lockport, Il. (Chicago)
I have never seen that show, but have been hearing a lot of things about it lately. It sounds like it might be a little stressful to watch.
I'm a bit of an insomniac. I've seen most of the episodes. It really does provide incite as to what the general public thinks. Unfortunately, many people think that Realtors are overpaid and not to be trusted. This show definitely supports those sentiments.
My husband and I watched one of Tatiana's (sp?) shows. She was a duel agent. It was such a bad reflection of the real estate profession. I am not familiar with the laws in her area of Canada. The show certainly seemed like it may end up as evidence. I believe the Ethics Standards are the same for all Realtors!
All of the hard working, ethical Realtors can have a better understanding of the obstacales that we need to overcome!
I couldn't have said it better myself. Its funny how many people I encounter that will take their "friends" advice over a REAL, real estate agent when purchasing a home...
"yeah this is a great neighborhood, location, location, location"... um, sure. You only say that because this is YOUR neighborhood nevermind the drug dealers staring at us from across the street and the fact that there are cars parked on the lawn and driveway of the vacant home you want to buy.
Just because your "friends" use the same language as a Realtor doesn't mean they know what they are talking about.
Looking forward to your posts!
Thanks for the post. My thoughts (and I don't watch the show) is greed and selfishness can get in the way. Chances are these twenty somethings will break from each other at some point and possibly implode. Relationships are long-term and are based on trust. Knowledge is king in our business but once we've proved we're knowledgeable, it starts to boil down to trust. My favorite realtor is thankful and appreciative. That's enough for me! Thanks again!
I LOVED Cherimie's comment! I have only seen that show in a few pieces, and WHY??? WHY would anyone work with such incompetent, unprofessional people?
I do agree it is about relationships. Mini ones. People have a tendency to work with people they like. I often look at the business from more of the professional side and building a team of professionals around your business. You darn well better like your team, or else it just doesnt make mucch sense to show up at work each day. That is where the true relationships are in this Biz. Life is too short to work with people you do not like.
I think Katerina's take on this is interesting. I agree with both of you and wonder (sadly) if these deep-pocketed "friends" who buy and list because of status or name only have any clue. Or do they just have so much money that they don't care?
Just think about what these three will do when the show is off the air. Will their friends/customers still want a relationship with them? Hopefully their friends/customers have made their money from the show, because they probably won't get it back from their investment!
Hi Jennifer ~ Not a fan of reality shows and can well imagine where this post came from. Sounds like these guys are on an ego trip - just about the last thing any buyer or seller needs in an agent. Love your assessement of what we do - facilitating and managing a real estate transaction. So much better than the dated idea of "selling real estate."
Denise
hmmm i've never seen this show actually but let's hope that this is all entertainment. reality shows rarely have anything to do with reality...
Okay I thought I was the only one who found that show really really annoying. I don't blame you for the rant! Thanks for the post.
I caught this show last night and my mouth was hanging open! They were doing these speeches and it nearly put me to sleep and was totally irrelevent to anything real estate related and made no sense. He then shows his pink socks and that was the only interesting part of the whole speech.
Personally, I doubt they are real agents. They are probably just really bad actors.
Reality TV shows brings out the worst in people and the network obviously wanted the worst people to show.
We should all band together and not watch this kind of stuff. It's hard enough to show the public that we are professionals.
Jennifer - That show is entertaining, if only to see how truly inept the agents are. Sad stuff, but it gets viewers, and that's what matters to the network.
I absolutely agree with your thesis here - someone was asking me recently what buyers and sellers would think if they read through some of the political debates that I had on Facebook recently. I told her that I don't give someone's political or religious views a second thought when I am choosing a service person. In other words, they don't have to line up with my own. My personal physician is Hindu, and my plumber is probably an atheist. I don't care, because they do good work!
You're right about these guys... How is disclosing your sellers cost on TV and complaining about their High List Price protecting anything?
Jennifer, I love that show. If there's nothing good on the "Comedy Channel" I tune it in. I've seen about 4 or 5 episodes now and I'm still in stitches. Reality, NOT.
Jennifer,
I have watched the show from the beginning and I agree they dont seem like they do alot to earn , its more of just knowing who they know. If I had that kind of opportunity I think I would do alot more to "earn" thier trust. I work way harder for 4200$ commissions, not 42k !! I will say I recently saw Josh walk out on a listing that was being unreasonable with a cash offer, and Madison walked out on a listing when the lady wouldnt reduce her price to a reasonable one. There doesnt seem to be alot of details or creativity in their approaches. Maybe we should open a company up in the area and advertise hard work ? Great Post
Well...the show is good for two things, at least. Providing you with material for posts is a good thing and provoking this kind of discussion is a good thing. I often get as much from the comments as fromthe post itself. Thanks!
I guess I should add that I think they are all good guys and I think their personalities are what draw people to working with them.
Jennifer says, "the more people who know you and like you, the more real estate you'll sell".
There lies my problem - no one likes me ;-(
ah, to have friends. I had them but sold them a house the top of the bubble. LOL
Nice post.
"It's about knowing how to manage and facilitate the exchange of real property so that the buyer or seller who hired you is satisfied with the outcome." - Right the heck on!
I tried to watch this show twice and because of their lack of knowledge just couldn't bring myself to suffer anymore. I don't think the show is real at all, I think they make it up and these boys/drama queens don't really sell real estate at all. Ridiculous and very painful to watch!!
Jenn, you said selling real estate
"It's about knowing how to manage and facilitate the exchange of real property so that the buyer or seller who hired you is satisfied with the outcome."
BINGO! (Seiously, I thought that Lenn would utter that line...but no matter). I've never watched the show, but hearing your description of it sounds like a nightmare just waiting to actually happen. I'm so glad that someone knows what it is that we really do.
I watched one episode of this show and was very appalled and disappointed. I guess Realtors weren't their target audience.
I have not seen the show, but I wonder how much of it is for show and taken care of behind the scenes.
Great Blog! I've only watched the show once and that was enough. Selling real estate is about having the experience to complete a transaction to the satisfaction of your client ( buyer or seller). It would be nice to have to worry about losing $42,000 worth of commission.
These shows should not be called realty TV, they should be called Surrealty TV. They are like the classic Salvador Dali interpretation of the dropping watch.
Hi Jennifer~ I don't really watch TV, but I can only imagine what those so called reality shows are like. They are only looking for ratings and do not care how ridiculous they make any profession look. Most of those shows, or TV for that matter are a waste of time and energy.
Their certainly isn't any "reality" in most of these shows. I guess they provide entertainment to the public but many can portray us the wrong way.
Jennifer - I have never seen the program however just about everyone I speak to tells me about it. Too bad they actually must be somewhat compelling as a lot of people seem to believe what they hear. They are praying on the public ... not real estate professionals!!!!
When selling a home is only about making money then you are doing a dis-service to your client.This is about working with clients, friends and family to make smart decisions in the purchase of a home. We are the ones that are suppose to know - and guide.
When you do a good job for your clients - they are happy and in a good home that is right for them. We just happen to get paid to do this.
By the way - love your book "Selling with Soul" I keep it on my desk!
I have not seen the show but I can tell that you are frustrated with it. I guess it would be good to keep in mind that it is just a show.
Jennifer. The show is corny to anyone's eye. Some is to blame to the cast and some to the editing to get people coming back for more. I believe there is some value hidden in there though.
But through your remarks it sounds like you have a problem with their ages...and calling them "boys". I'm not too far gone from their range and there are some in my market much younger which are mopping up by being innovative and out hustling.
The show is corny and set up....but don't blow off or label just because of age. There are some things the "youngins" are doing that we should all pay attention to.
Thanks Jennifer, great post. Funny but also annoying. The annoying part is representations in the media that make Realtors look incompetent. It's hard enough for us to get any respect when you have twits like this representing themselves as competent businessmen. On the hand, if Realtor organizations make no effort to promote competence and professionalism we may actually deserve the bad press.
I have never seen the show as well. I guess I need to pull out my foam brick and be ready to chuck it at their heads huh? Boy, their clients are not getting good counsel are they? Blessings for a better, calmer week. LOL
Watched the show and tried to take it only as entertainment value. But it does deepen my resolve to be a better agent as their portrayal reinforces to the public what they suspect is already at play. Hey, at least they make me look very, very competent.
Thank you!! They are absolutely incompetent, I can't watch the show without being disturbed that this is how the public may come to view all of us!
Jennifer, I've never seen the show and would have hard time relating I'm sure. My last commission was $1,700!! And I'm the Broker!! And...it was a short sale that took 4 months of negotiating with the lender.
I don't do real estate for friends and family. Too many things can go wrong and my relationships are more important to me than any real estate deal could ever be.
Great post!!!!!!!!!!!
I've never seen the show - but I do get tired of some of these real estate shows. They don't show real estate in a realistic light...
Jennifer, great post. I have seen the show and figured it just must be a joke of some kind, lol. What I love is what you said about knowing what your doing and doing it. All to often some business people get away from what it is they are supposed to be doing. For a rant it was a great post, lol.
I tend to agree with for the most part.....Good post today, thanks for sharing.
Patricia /Seacoast NH
I really think that Bravo should pull this show!! It puts a bad light on our profession!! I have seen a minuscule amount of drama in my business and Million Dollar Listing just seems WAY over the top!!
I guess I am one of the few that have watched the show. I do agree that the way it is produced puts us in a bad light with the public and their perception of us and what we do, along with the "easy" money we make. I have, though picked up some tidbits that i could use after watching the show.
First thing I had to do is some research to see if they are for real or not. Actuallly they are for real. I doubt that everything we/public sees in the show is exactally how they do their business. The producers in most of these "reality shows" tend to take a huge amount of film footage and cut and paste what they think will look best for the ratings. The buyers and sellers on the show have all agreed to be part of the show so I am sure waviers and all have been signed... probably out for their 15 minutes of fame.
It's sort of like The Biggest Loser. These guys are losing up to 100 lbs in 7 weeks.... continually big losses, a lot of drama and some time spent playing games and working out "some" in the gym. What we don't see is what really happens and what they really go through on a day to day basis to achieve their goals. You woulnd't get those same results hitting the gym 3-4 times a week for an hour, but that's what the public expects after seeing it.
Better yet, lets take a look at the medical drama/reality shows on TV...
Oops got off track a bit, anyway the shows will always be produced to show the public what they "want" to see. To show our business in the "real sense" would be too boring for most viewers that it would most likely be cut after one episode.
Sorry I've gone on... but I've got to stop now. I still have to watch this weeks episode on TIVO. :)
Really enjoyed this one...so true! And there are a few realtors like this OFF TV.
Thanks for all the GREAT comments! I didn't mean for this blog to be a commentary on Million Dollar Listing, although I have to admit, it's inspired me to continue the trend and share my opinions on the other Real Estate Reality shows. My original point was that when we blase-ly say that "Real estate is a relationship business" - let's really give some thought as to what that means. Yes, we must have relationships (of some sort) to have a business. But that's not what we DO. That's not what we're HIRED for. We're hired to manage a complicated process with many moving pieces and parts and we OWE IT to those we have relationships with (whether professional, personal or a combination) to do our job well.
Casey - just a comment on my "age-ist" comments - and I'm surprised no one else complained about them - these "boys" act like little spoiled children, and thus deserve to be labeled as such. I've met many young men and women who behave professionally and have impressed the heck out of me with their competence. These guys? Eh... not so much.
This blog provides some excellent information -- and food for thought. Thank you!
I simply think it's hilarious that these (ahem) agents are not only doin this, but doing it on television. This will come back to haunt them, BELIEVE ME! Now THAT'S a show I'd like to see!
Jennifer, you go baby! One of the first things I learned from you is to learn that listing/purchasing contract as if you can practically recite it. (or something along those lines...) Being the little newbie that I was, little did I really understand the significance of that statement. After almost 2 years of real estate consulting, I sooooo get that message now! Being "soulful" shall always be my mantra. The relationships I've built in my biz are meaningful and some will lead to business. What won't happen is the continuation of those meaningful relationships:
If I'm not doing what I'm supposed to DO. That's not what I'm HIRED for. I'm hired to manage a complicated process with many moving pieces and parts and I OWE IT to those I have relationships with (whether professional, personal or a combination) to do my job well.
Another thousand thanks.... and btw, wish you would speak your mind more openly =)
LOL!!! (As usual..) I actually saw that epsisode where Chad at the end takes his GF up in the Helicopter Ride and makes the "real estate is a relationship business" speech. While I find the show absolutely entertaining (pure entertainment value only).... there is truth to that statement... and all business for that matter.
The show is entertainment value only... showing the technical side of real estate would be really, really, really boring.
Personally... I've found other real estate related shows to be far, far worse.
Jennifer, very good point that it may start with relationships, but the technical know how of making the selling of real estate WORK, also is VERY important.
Wow--Jennifer rants. I love it!
This is one reason why I DON'T GIVE CLOSING GIFTS. You heard me. Never.
The attorney, lender, title preparer, home inspector, etc all get paid for their services. I get paid.
My own attorney told me not to do this, in the very beginning. He told me to be professional, be different.
Yes I have relationships with clients. I become friends with some. Others I am happy to be "done with" at the end--like it or not we all have clients who make us cringe.
But we are professionals.
Hey Jennifer,
But, of course. It's Hollywood. What do you expect? ; )
I guess I am one of the few that love this show, sorry. It's entertainment and it is a reality show which would be very boring if they showed all the work we do which leads up to the closings.
Chad, Josh, and Madison you can send me referrals anytime!
I think this show is the most un "reality" show being marketed as reality television. Maybe it's entertainment for some. But really can you imagine being one of their "clients" and then hearing them trash talk you for your decision. laughable.
I think we have to do the best we can for each and every client. Doesn't sound like that is the premise of this show.
Jennifer, as always I love your rants. Actually I don't think it's a rant at all. In fact you bring to the forefront what I believe is one of the biggest problems not just in real estate but in most every sales realm.
The words you use (i.e. boys/drama queens) are magnified by the description of their efforts (i.e. abysmally bad counsel).
The problem itself: People who look the part (allegedly) and talk...um...either confidently or arrogantly (I'm on the fence on that one), but ultimately don't know what they're talking about. And they're getting paid to look pretty and be stupid on TV.
But hey, I always wondered what happened to the other guys in N'Sync.
Thank you for another wonderful post:)
Jennifer, I LOVE this post! Yes, it would be the same here in Maryland. I can't stand that show and won't watch it -- no wonder many people think poorly of real estate agents, when that is what they see!!!
I saw about 5 minutes of this show one time. That's all it took to put me 1 hair flip over my limit. These BOYS have no idea what they are doing.
I saw about 5 minutes of this show one time. That's all it took to put me 1 hair flip over my limit. These BOYS have no idea what they are doing.
Jennifer,
I couldn't get into the show because it seemed 'staged by Hollyood' if you know what i mean. And if those were real sellers, I'm wondering . . did they only list to be in the show? Just my thought. If we were to be filmed for a real estate show we would be boring. Because we do work. We take care of the customer from start to finish. Good honest work but doesn't boost the ratings.
Hi Jennifer. While I do not watch those types of shows I am glad that this post of yours was featured. I don't know the characters in that show but experience counts. ~ Lana
I have only seen a short segment of "Million Dollar Listing" but it was enough to know that the show is a joke. It's unfortunate that many people see stuff like that and assume real agents would act like that. I see relationships are a critical part of my business. I agree that knowing the transaction and all its moving parts is large part of our job description. However, being a younger agent, most of my clients realize I do not have decades of experience. I substitute it with my willingness to work as hard as I can, and keep them up-to-date on every aspect of the transaction. By doing so, it strengthens my relationships, and make me more referable. In my opinion, the people on that show are not sincere when they speak of relationships. If they really cared, they wouldn't have television cameras in listing appointments. Give me a break...
I was able to get through about 4 minutes of the show. Its was just.....well....too much for me to take. I'd watch the bald mean guy on HGTV tell people like it is anyday over that DRECK.
Jennifer - Thank you for the laugh. I cannot bear to watch those shows. Ridiculum.... ad nauseum....
And, we expect twenty something young men to be at the skatepark or at a club, right? Great post! Adorable use of the cross outs to express how you really feel. I loved it!
Why would anyone in their right mind hire any of these punks? I wouldn't hire them to mow my lawn.
Like many who have commented on this post I too have only watched one episode of the show. It made me throw up a little in my mouth. I hate those hipster doofus types. They give all of us a bad name. Great post and best of luck to you.
My daughter watches that show, and she's also a fan of the Real Housewives of Atlanta/New Jersey/ etc. Enough said!
I can't believe these three guys could sell one house, yet alone million dollar mansions. Life is just not fair sometimes (well, most times.)
And hey, it's Wednesday, time for a rant.
Jennifer--
Three points:
I can't stand Chad. His hair especially. Uck. And how he dissed Madison in front of all of those realtors at the event they were both invited to speak at? What a jerk!
Madison....seems like a nice guy....in a polyamorous sort of way, I suppose....though I'm not sure he always has a pulse.
Josh. I love Josh! Last season he was more feisty and I liked him better....but last season was when he also got arrested for taking a client's things out of their home (or so TMZ says). I totally cheered Josh on yesterday when he ditched his client who turned down an $8 million dollar CASH offer on an overpriced listing. That took some serious brass ones.
My live isn't nearly as glamorous......and I sure wish I had that "ponk-a-ponk-ponk, ponkaponkponk" music set to my listings.
People who believe these shows reflect what "real" realtors do were probably also shocked to find out that Laurie Partridge didn't REALLY play the keyboards. So I don't spend any time worrying about it.
Watched the show once, decided they were ignorant, arrogant, little twits and never watch it again.
What channel is the show on? Lived in LA for a couple of years and got to know quite a few producers and folks who decide on programing. Nothing surprises me anymore....anything will be done that can be done to get ratings.
Jennifer - I love this show for the pure entertainment value and the hair cuts! Your absolutely right - they are arrogant, give bad advice and wouldn;t know a relationship if it bit them on the nose. But what other TV show can I watch to feel totally validated by what I do?!?!?!?
Michael
EVERY business is a relationship business. But, the relationship is pointless if there isn't skill to back it up.
This is not a rant, it is a funny story about non reality. These guys spent a whole year to come up with 11 episodes and what is really stupid is people watch it.
It's all in your perspective, those that have perspective (as I suspect you do), get the bigger picture and those that don't will always go on whining about not getting what is perceived to be owed to them
That's why I don't watch those shows. I love it when my clients say the people on the show said to..........
I watched that show and cringed, never watched it since because it is so unlike the real world. Shows like that probably add to realtors getting a bad name, but then maybe thats the point.
Well I'm late to this party but I did get dressed up for it! Honestly I've not seen this show but I will.....so many of these type of shows drive my nose to grow longer. It's got to stop!
Jennifer - I've watched the show and can't believe some of the poor behavior these agents display...and also they would be failing their agency duties in Arizona!
Jennifer -
Great Post!!! I was just talking about this show at lunch today with another broker-owner in town - about how absurd the actions and verbage of actors/boys are!
I haven't seen the show, and it doesn't sound like something worth spending my time watching.
I think the best of all would be to combine relationships with the ability to sell real estate.
I watch the Show all the time and agree that certain aspects give an unrealistic or unprofessional portrayal, but I realize that it's impossible to give an accurate, thorough portrayal of all the work involved when the show only airs 1 hour per week per Season. As others have mentioned, so much editing is involved before shows air. It's unfortunate that many who aren't in the industry watch R.E. shows and think that our work is very easy, but the only thing we can do about that is prove them wrong by showing hard work and good representation. I LOVE the Luxury R.E. aspect of the show and admire the success of the guys. Having been a Real Estate Agent since he was 18 (now age 32) and having worked at Hyland and Hilton (Luxury R.E. Brokerage) for 10 years, Chad is far from inexperienced. Though Madison and Josh have been in business for fewer years than Chad, they have built very successful businesses as well and that's terrific!
This certainly gives me something to think about. Thank you.
I think the people who think TV is Reality, are the same ones who thought they could buy $500k houses on a $30k income.
HI Jennifer - I haven't read all the many comments you've received on this one. But it looks like you have evoked some emotion in a lot of people. That's a good thing. I have to say that this time I would agree with you but it's a qualified agreement. The qualifier is it is a relationship business if the folks you represent think you are competent to begin with.
Jennifer,
Great post. I watched that show the other day and was ammazed on the advice they were handing out.
Your comment "Selling real estate is about knowing how to sell real estate. Let's say that differently. It's about knowing how to manage and facilitate the exchange of real property so that the buyer or seller who hired you is satisfied with the outcome." is right on the money. Doing that will build a relationship.
I would imagine that the number of leads dear friends grew significantly when they became reality TV stars. Reality TV is an oxymoron. When the cameras go on, all of the reality is thrown out the window!
The good thing about this show is that they do ask for the deal...
Hot hot hot topic. I had goggled these million dollar agents a few nights ago and wish I had run with my rant on my blog page. I think most people and Realtors are of the opinion that these guys aren't the best representation of our profession. I am sure we will see several more blogs inspired by these goofs.
Jennifer - I've seen the show before and wonder how much is real and how much is fake.
Jennifer: I saw the show once and started to laugh. It does not have much to do with true Real Estate and some of them should try to represent their clients in a more ethical way. I have the same concern as Michelle. It looks fake.
I got so riled I started my comment in the email section....aaaaaaaa....these guys don't know what real estate sales are...they woke up one day, knew someone, which doesn't say much for CA licensing if they are the example of top agents, and fell into their current positions.
After ten years of plugging away at it I just laugh; yes, I watch the show every once and awhile in reruns. They certainly don't seems particularly professional or informed or is it that the "clients" are so poorly informed that they don't know any better. It seems both are at fault. And the hair guy...what is he trying to prove? zz
I feel the show is an insult to all real estate professionals of any age- young or old! And if Chad flips his hair one more time..... I am going to scream!
Hi Jennifer,
I haven't seen the show and probably won't...not a tv watcher.
It sounds like it would be annoying for any legitimate agent.
Good read and enjoyed reading the comments.
Great discussion.
I have to say I love the show...but I think its just that a show...Scripted... I don't know the market in Cali..but I do think that if this were in context they do often fail their clients...but who knows the real context when the camara isn't running....Lots of actual negotiation and not jumping on tables might be happening...Of course that non-drama stuff isn't good for the show...lol...
Hi Jennifer,
Good rant. I watched this show one time. My wife kept saying, "Your mouth has dropped open again."
That's hilarious, Bill!
LOL I was wondering if any veteran real agents watched these shows or if they burn out on the idea.
I think the show is interesting to compare markets, and interesting to see what "work" they do. Like, ordering a catered lunch, answering the phone, and driving to Malibu. What a terrible life for them...
I like Tatiana's show! Again, not because I think she is fabulous, but because they showcase the day in the life of other agents. One episode focused on how rookies were doing, where they were getting their clients from, etc. and I loved it.
Finally, I LOVE LOVE LOVE Property Virgins on HGTV. Sandra is awesome. She is qualified, capable, and does everything she's supposed to do. She's a good Realtor Rolemodel.
Well said, Jennifer! I used to love watching Property Virgins, I still love Sandra Rinomato and bought her book as soon as it came out, she's a great role model, but the show isn't as much fun to watch anymore it just makes me want to climb inside the t.v. and talk to those virgin clients of hers. And Million Dollar Listing was never fun, just frustrating!
Kate & Shana- I actually can't stand Sandra Rinomato - and there's a blog inside me that I'll put together one of these days explaining why. But she's way better than the silly boys at Million Dollar Listing...
Jennifer, I have watched that show, and those guys are so self-centered I want to shake them. But with their poor client service, they won't get many repeat clients or referrals. But I guess they will sell enough to stay in business. But if they would change their attitude they could do better.
Just finished re-reading all our comments including mine...
Bottom line, these three guys seem to have had a very successful real estate career going for them, so far.
I watched the show one time. The California Real Estate commission must be very slack! If they were in NC they would have their licenses taken away.
Well put. I used to watch the show, until i started to realize I was just watching a soap! Great post Jennifer.