Selling Soulfully with Jennifer Allan

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$5.00 Charge for Whining...

Whining

I was in a UPS Store yesterday here in Pensacola. Actually, it wasn't a UPS Store - it was some other Pack-n-Ship store, but anyway...

Behind the counter was a cute little sign that said "$5 Charge for Whining."

HA.    HA.

Now, I wasn't whining at the time and had no intention to, but I still felt a little insulted, even scolded. Call me sensitive, but I didn't feel it was appropriate for an establishment I was honoring with my business to pro-actively scold me if I chose to make a complaint.

How is this relevant to the real estate industry?

Well, lately I've seen a lot of jokes, blogs and videos making the circuit that ridicule and insult the real estate buyer and seller. The seller who insists on overpricing his overimproved dog of a house. The buyer who runs his real estate agent(s) ragged searching for just the right under-market property.

The person posting the joke, blog or video clearly thinks rather little of his or her potential clientele, and the people who comment favorably on and re-post the item appear to feel the same way. I cringe when I see someone comment "I'm reposting this to my Facebook page - this is GREAT!"

Ouch.

If I were searching online for someone to represent me in a significant transaction (or even an insignificant one) and saw something on a blog, website or Facebook page that ridicules, scolds, insults or belittles me, the potential customer, I can't say I'd be tempted to give them a call. Right or wrong, I think my business is a gift to the person I choose to honor with it and I'd much prefer they feel the same way.

So, yeah, I get it. Times are tough, nerves are ragged and tempers are short. But if you truly feel your clients are a bother, please keep that to yourself. Once it's online, it's forever!

 

 

It's Here!

 

The More Fun You Have Selling Real Estate, the More Real Estate You Will Sell! 
(True Story)
Order Your Here!

 

 

 

 

 

 

 

 

Comment balloon 47 commentsJennifer Allan-Hagedorn • February 19 2011 08:36AM
$5. 00 Charge for Whining…
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